At The Matcha Formula, we value your satisfaction and strive to deliver the highest quality products and services. Below are the terms for refunds and rescheduling:
1. Product Refunds
• Eligibility: Unopened and unused products in their original packaging are eligible for a refund. Refund requests must be made within 14 days of delivery.
• Non-Refundable Items: Opened or used products are non-refundable unless defective or damaged.
2. Health Coaching sessions
Rescheduling Policy:
• Sessions can be postponed with at least 24 hours’ notice prior to the scheduled time.
• If notice is not given within this timeframe, the session will be counted as completed and deducted from the package.
• Package validity: coaching packages are valid for a specified duration, as outlined at the time of purchase.
• No refunds on coaching packages: Once purchased, coaching packages are non-refundable. Clients are encouraged to utilize all sessions within the validity period.
3. Wellness Treatments
• Wellness treatments are non-refundable once completed. Refunds are only issued in cases of errors or inability to deliver the promised service.
4. Damaged or Incorrect items
If your order arrives damaged or incorrect:
• Notify us within 48 hours of delivery.
• Provide photos of the damaged item and packaging.
• We will arrange a replacement or issue a refund at no additional cost.
5. Refund Process
• Contact us at info@thematchaformula.com
• Approved refunds will be processed within 7-10 business days and issued to the original payment method.
6. Contact Information
For questions or refund inquiries: Email us: info@thematchaformula.com